Most new handsets support products such as wallpapers, polyphonic tones, java games, animations, real tones and video streaming. These types of products are too large to deliver via SMS, instead they are delivered to the handset via a WAP download.

Most new phones come with their WAP settings already set up and therefore you will probably not need to do anything. Older phones often require the user to contact the network to set-up or up-date the handsets WAP settings. The networks can do this 'over the air' by SMS and it takes just a few seconds. Networks are very good at helping customers with this type of problem.

We highly recommend that if you have any doubts about whether your WAP settings are configured or not, contact your network prior to ordering any products. Please see the below contact numbers for each network. We also recommend that you try the Fonepark first time user guide that allows you to test your handset prior to buying any products.

WAP products are items that are too large to send directly to your mobile through a normal text message. Therefore we text you instructions on how to download it yourself, using the WAP facility on your mobile phone.

Not all mobile phones come with their WAP already set up. If you're not sure about whether your WAP has been set up or not, your network provider can tell you. If it hasn't, your network provider can set it up for you or you can do it yourself by referring to your manual.

In order to help Fonepark customers, we send a Service Confirmation message (WAP Push) with every order for a WAP downloaded product. Simply click on the notification method and your handset will automatically download the product ordered.

Not all handsets recognise this kind of message solution that is called WAP Push. So as an extra feature, Fonepark also put the WAP link into your text message. Depending on your phone you can either choose to link by clicking directly on it, going to 'Message Details' or other similar phrasing and choosing the link to use. Failing this, you can manually type in the link in your WAP Services section and go directly to the page that contains your mobile product.

Note that you have 12 hours to download your product from the time you receive the confirmation text messages and/or Service Confirmation message.

Occasionally, your network provider may not be able to connect you to our WAP site. If this happens, you'll get a message saying 'network busy' or 'cannot connect to server', in which case, just try again a few hours later. As with all services your network provider has busy times and this will cause a non-connection.

Sometimes, the product you're trying to download is too large for your WAP settings to handle. If this happens, 'file format invalid' is the most common message you'll receive. If this does happen, you should contact your network for help.